Privacy Policy

Last updated: July 2026

1. Introduction

Harlem Group (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, share and protect personal information when you use our website and services at harlem.group.

2. Information We Collect

We collect information you provide directly — such as your name, email, phone number, vehicle details (including model and VIN), and any message you send through our contact, service-booking, survey or account forms. We also collect certain information automatically, including your device type, browser, IP address and how you use the site.

3. How We Use Your Information

• To provide and manage our services, including service bookings and customer accounts.
• To respond to your enquiries and requests.
• To improve our website, products and customer experience.
• To send updates or offers where you have agreed to receive them.
• To meet legal, tax and regulatory obligations.

4. Sharing of Information

We do not sell your personal information. We may share it with our own service centers and authorised brand partners (such as Jetour, Soueast and Jeep) only as needed to fulfil your request, with trusted service providers who work on our behalf under confidentiality, and with authorities where required by law.

5. Cookies

Our website uses cookies to keep it working properly and to understand how it is used. You can control or disable cookies through your browser settings, though some features may not function without them.

6. Data Security

We apply reasonable technical and organisational measures to protect your information; account passwords, for example, are stored only in encrypted (hashed) form. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep personal information only for as long as necessary for the purposes described here or as required by law, after which it is deleted or anonymised.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw any consent you have given. To make a request, contact us at info@harlem.group.

9. International Operations

Harlem Group operates across Iraq, Jordan, the United Arab Emirates and the United States. Your information may be processed in any of these locations in line with this policy.

10. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be shown on this page with its effective date.

12. Contact Us

For any questions about this Privacy Policy, contact us at info@harlem.group.